As SVP Product and GM at Zendesk, David Williams leads the company’s enterprise product strategy prioritizing roadmap investments for large-scale customers and guiding them to success with customer engagement teams. Prior to this role, David built and led Zendesk’s Support and Suite product teams through 4 years of high growth. He has enjoyed 23 years in product and marketing leadership at companies including VerticalResponse, YP, Palm, Inc., PointCast, and Apple.
He holds a B.S. in Aerospace Engineering from Boston University and a Stanford MBA. He began his career making CX (and the world) safer as a nuclear submarine officer.