PagerDuty Summit

General Information / Terms & Conditions


What is PagerDuty Summit London?

PagerDuty Summit London is a one-day conference where digital operations leaders, influencers, and developers from all over the world meet and share their learning. We bring together some of the best and brightest of the business to share ideas, be inspired by celebrated keynote speakers, hear about the journey into real-time digital ops, and grow their partnership with PagerDuty.

Where is Summit London?

PagerDuty Summit London will be at the JW Marriott Grosvenor House located at 86-90 Park Ln, Mayfair, London W1K 7TN, United Kingdom.


How do I make hotel reservations?

PagerDuty has arranged a room block at the Summit London venue, JW Marriott Grosvenor House. Space is limited and is available on a first-come, first-served basis. Please reserve your hotel room during the registration process to ensure you receive the Summit room rate. Room rates start at £402.50/night.


What is the conference date?

Immediately preceding breakfast at 8:30 am, Summit London begins at 9:15 am on Tuesday, 23 June and concludes with an
Evening Reception at 18:00. 


Who attends Summit London?

In 2019, attendance included DevOps professionals from 16 different countries and from industries such as financial services, communications (media and telecom), education, retail, technology, and more. Expect to meet other PagerDuty customers as well as our partners and industry experts. 


How much does Summit London cost? 

PagerDuty Summit London is $99.


Group Discount Rate

There’s strength in numbers! Groups registering for Summit London from the same company can benefit from a “buy three, get two free” offer. Select this option during the registration process and please be prepared to register your full group.  


What is the payment policy?

PagerDuty accepts all major credit cards (MasterCard, Visa, Discover, and American Express) as well as via cheque. Payment is required before the event. If payment has not been received before your arrival at the event, you will be required to pay with a major credit card when you pick up your badge.


What is included in the price of Summit London admission? The full conference pass fee includes:

  • Admission to all conference sessions, workshops and keynotes 
  • Conference meals and networking breaks
  • Access to Expo Hall and all PagerDuty and partner exhibits
  • Complimentary Internet access at the conference
  • Evening Reception on Tuesday, 23 June, 2020


What is the cancellation and substitution policy?

Registrations are transferable, but not refundable. Please see the transfer/substitution policy below for cancellations by attendee. If PagerDuty feels that in the best interests and safety of our attendees there is a need to cancel Summit London, attendees will be informed immediately after the decision to cancel is made. In the event of a cancellation, PagerDuty will refund the purchase price for admission to Summit London.


Transfer/Substitution Policy

  • Registrant substitution requests must be sent in writing to and must be made by the original registrant.  
  • Substitutions will be permitted only between individuals from the same company.
  • Substitutions cannot be made on-site or authorized by anyone other than the original registrant.
  • If you are substituting for another person and you do not qualify for their discounted rate, you will be given the rate you qualify under at the time the original person registered. The registration fee will not be refunded, but will be transferred to pay for the registration fee of the new attendee.  


What is the conference attire?

The conference attire is business casual.


What is the weather like in London in June?

In June, London weather is typically 20°C - 24°C. For more detailed weather information, please visit


I’ve already registered for Summit London. How can I add a hotel reservation or make changes to my existing hotel reservation?

For changes to your hotel, please contact the hotel directly via the reservation link or by calling +44 20 7499 6363. If you have additional questions, please contact the Summit Registration Team at


I have 5 or more people from my company attending Summit London. How can we receive the group discount?

A “Buy 3, Get 2 Free” offer will be given to groups from the same company attending the conference. You can select this option during the registration process. Simply Select “Buy 3, Get 2 Free” as your “Registration Type” and register all of your attendees for the discounted amount.  


Will the event be filmed and photographed?

Yes. We’ll have videographers and photographers on-site to record the action at Summit London. By entering and being at this event, you consent to be filmed and photographed. From time to time, PagerDuty uses recorded video and photographs of conference events and attendees in its promotional materials. By virtue of your attendance, all conference visitors agree to the use of your likeness in such materials. You understand that all videography and photography will be done in reliance on the consent you give by entering the event.


Is there a Code of Conduct for attendees? 

Yes.  Summit London is a community conference intended for networking and collaboration in the PagerDuty community. We value the participation of each member of the PagerDuty community and want all attendees to have an enjoyable and fulfilling experience. Accordingly, all attendees are expected to show respect and courtesy to other attendees throughout the conference and at all conference events, whether officially sponsored by PagerDuty or not. To make clear what is expected, all delegates/attendees, speakers, exhibitors, organizers and volunteers at any PagerDuty event are required to conform to the Code of Conduct. PagerDuty reserves the right to take appropriate action for violations of the Code of Conduct, including warning, expulsion from the conference with no refund, or legal action.

Will attendee badges be scannable or trackable at Summit London?


  • Badge Scanning at Sponsor/Exhibitor Booths: Sponsors/Exhibitors may wish to scan your badge so they can contact you with more information. PagerDuty uses a third party vendor to provide badge scanning services to sponsors/exhibitors who request it. By allowing a sponsor/exhibitor to scan your badge you are consenting to have the third party vendor provide the sponsor/exhibitor with your contact information, and thereafter you may be contacted by the sponsor/exhibitor post-event.
  • Beacons in Sessions / Expo Areas: In addition, we may use beacon technology connected to your badge to track your location in meeting rooms / session areas and in the exhibitor hall.  We use this information to improve logistics at future events and to better understand each attendee’s interests. This information will not be shared.

What if I still have unanswered questions?

For more information, please contact the Summit20 Registration Team at

Reserve your spot

Registration is free.