PagerDuty Summit FAQs / Terms & Conditions

What is PagerDuty Summit?

Summit20 is a virtual conference where where digital operations leaders, influencers, and developers from all over the world meet and share their learning. We bring together some of the best and brightest of the business to share ideas, be inspired by world-class keynote speakers, hear about the journey into real-time digital ops, and grow their partnership with PagerDuty.


Where is Summit20?

Originally planned as an in-person event, PagerDuty Summit will be virtual this year!


What is the conference date?

Summit20 will be a three day event beginning on Monday, September 21 and concluding on Wednesday, September 23. Each day will have content between 9:00 am PST - 1:00 pm PST. 


How much does Summit20 cost? 

The virtual conference is free.


Is PagerDuty University (PDU) Training offered this year?

Yes! PagerDuty University will be on Wednesday, September 23, 2020. In response to the global health crisis, we are offering PDU courses for free as a part of your Summit20 registration.


Who attends Summit20?

In 2019, attendance included DevOps professionals from 11 different countries and from industries such as financial services, business services, healthcare/medical, government, communications (media and tele- com), retail, technology, and more. Expect to meet other PagerDuty customers as well as our partners and industry experts. 


Can I get an attendee list?

Unfortunately we are unable to share our attendee list, but you can network and make connections within the event chats.


Will I still be able to network with other attendees?

Yes, you will have the opportunity to chat with other attendees throughout the event.


Will I need to be "camera-ready"?

No, as much as we'd love to see your smiling faces attendees will not be on video during the event.


How do I ask a question during the event?

You can send any questions in the chat and our moderators will respond as soon as possible.


How do I access Summit20? 

Prior to the event, you will receive an email with a unique code that is specific to your registration. Please click on this link to activate your registration and gain access to the event portal. On event days, you can log-in to the conference up to 10 minutes before the 9:00 am PST start time. 


Will Summit20 be available on-demand after September 23?

Yes, it will be hosted on-demand for one month.


Can I download any assets from the event?

Yes, we will have a resource center where downloads will be available.


Who do I contact if I'm having technical issues with the event platform?

In most cases, refreshing the page will do the trick. If you have more substantial issues such as a broken link or no audio, we will have support team's available via chat to help troubleshoot in real time. 


Is there a Code of Conduct for attendees? 

Yes.  Summit20 is a community conference intended for networking and collaboration in the PagerDuty community. Whether we're in-person or virtual, we value the participation of each member of the PagerDuty community and want all attendees to have an enjoyable and fulfilling experience. Accordingly, all attendees are expected to show respect and courtesy to other attendees throughout the conference and at all conference events, whether officially sponsored by PagerDuty or not. To make clear what is expected, all delegates/attendees, speakers, exhibitors, organizers and volunteers at any PagerDuty event are required to conform to the Code of Conduct. PagerDuty reserves the right to take appropriate action for violations of the Code of Conduct, including warning, expulsion from the conference, or legal action.

What if I still have unanswered questions?

For more information, please contact the Summit20 Registration Team at

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