Jonathan Rende

SVP & General Manager Rundeck, PagerDuty

Biography

As SVP and GM of Customer Service, Jonathan leads the service and support teams on the front lines of ensuring great experiences for our customers. He also is responsible for the Rundeck business unit, and the vision and strategy for our standalone Customer Service offering, which is supported by our integrations with Zendesk and Salesforce.

Jonathan has years of experience in the software industry including various product, marketing, and engineering executive roles at companies like Informix, Mercury/HP Software, Appcelerator, and Keynote Systems. Prior to joining PagerDuty, he was the Chief Product and Engineering Officer at Castlight Health, Inc., where his focus was on delivering and launching to market their next-generation predictive analytics platform for enterprises.

Jonathan holds a B.S. in Engineering from University of California, Davis, and an M.B.A. from Santa Clara University.

Speaker Sessions

00:00 XM – 00:00 XM TZ

Getting out ahead of customer problems with PagerDuty for customer service operations and Zendesk

Please join us for a fireside chat with Jonathan Rende (SVP of Products, PagerDuty) and Erica Wass (Senior Director of Products, Zendesk) about how PagerDuty’s integration with Zendesk helps unify and break down the walls between customer service and development teams.

Jonathan and Erica will discuss their vision for customer service and how our new bi-directional and deeply integrated experience with Zendesk and PagerDuty’s Status Dashboard helps customer service and development teams get more proactive and ahead of customer problems.

00:00 XM – 00:00 XM TZ

Fireside Chat: Connecting Customer Experience and Customer Service

Customer Service teams are the front door to customer experience, and they must have all the information necessary when customer-impacting issues arise. Join PagerDuty SVP Jonathan Rende for a fireside chat with Clara Shih, CEO of Service Cloud at Salesforce, on how PagerDuty helps Customer Service teams improve CSAT, meet SLAs and more.

Getting out ahead of customer problems with PagerDuty for customer service operations and Zendesk

Please join us for a fireside chat with Jonathan Rende (SVP of Products, PagerDuty) and Erica Wass (Senior Director of Products, Zendesk) about how PagerDuty’s integration with Zendesk helps unify and break down the walls between customer service and development teams.

Jonathan and Erica will discuss their vision for customer service and how our new bi-directional and deeply integrated experience with Zendesk and PagerDuty’s Status Dashboard helps customer service and development teams get more proactive and ahead of customer problems.

Fireside Chat: Connecting Customer Experience and Customer Service

Customer Service teams are the front door to customer experience, and they must have all the information necessary when customer-impacting issues arise. Join PagerDuty SVP Jonathan Rende for a fireside chat with Clara Shih, CEO of Service Cloud at Salesforce, on how PagerDuty helps Customer Service teams improve CSAT, meet SLAs and more.