Choose Your Path

September 23-25, 2019
Westin St. Francis, San Francisco, CA

Overview

In an always-on world, organizations have to deliver the best digital experiences to satisfy their customers. At Summit19, you’ll hear from  keynote speakers, including our own CEO Jennifer Tejada, on how embracing real-time operations can drive companies’ agility and innovation.

In addition to the general session keynotes, you’ll have four different tracks to choose from. Each track features insights from knowledgeable subject matter experts on how you can optimize your tools, people, and processes to effectively equip your organization on its real-time operations journey. Agenda is subject to change as sessions are further developed.

Day 1, September 23
9:30AM
PDU: Managing Incident Response Teams
Learn and develop the critical skills you need in order to manage successful Incident Response teams. This workshop presents an overview of the Incident Response process with a focus on managing expectations for executive stakeholders, addressing key operational challenges, and practical skills for managing team health. We also cover organizational concepts like shifting teams towards a model of full service ownership, enabling blameless culture, and driving continuous improvement.
PDU: Mastering Digital Services
High performing software development teams are focused on customers and on taking greater ownership of their production stack. The tricky part is teaching these teams how to tackle the operational challenges that come with full service ownership. In this workshop, you'll learn how to implement a model where development teams are both empowered to own their full stack production deployments and equipped to manage common software lifecycle operational issues like reducing alert fatigue and learning from failures.
PDU: Mitigating Business Disruption

A favorite from last year, Mitigating Business Disruption takes a deep dive into PagerDuty’s internal incident response process, which we’ve iterated on for the past 10 years.

In this course, you'll learn how to implement an effective incident response process in your organization, proactively reach out to stakeholders during the incident response process to minimize interruptions and effectively manage an incident via the PagerDuty platform, using our Modern Incident Response product.
5:00PM
Breakathon
7:00PM
Welcome Reception
Day 2, September 24
8:00AM
Expo Hall Open
Expo Hall Open
Registration Open
9:30AM
General Session - CEO Keynote, Product Roadmap, Fireside Chat with Jeff Lawson, Community and Partner Awards
12:30PM
Birds of a Feather Lunch
2:00PM

There's been a lot of talk about software ownership, but what does "owning code in production" really mean for developers, day to day?
Observability - a term not just for tools, but processes and culture - benefits developers *more* than it does operators. This talk will discuss what a virtuous cycle between observing production and software development looks like, why it matters, and how to encourage it on your own team.

2:00pm-2:45pm

Digital transformation can have a material business impact, but it often leads to multiple operating models co-existing within an organization.  As such, teams are increasingly adopting Hybrid Operations, where they work to mature practices and visibility across a mix of technologies and operating models. Leaders from Cox Automotive and ADP will share how they’ve implemented HybridOps and the business value they’ve realized from this approach.

2:00pm-2:45pm

AWS Security Hub helps teams create Custom Actions based on security alerts and compliance checks—so they can take action quickly to prevent potential issues. That’s where PagerDuty and the Security Hub integration come in. In this session, Scott Ward from AWS will show you how teams can use Security Hub’s Custom Actions with PagerDuty to drive real-time Operations across your AWS ecosystem.

2:00pm-2:45pm

Learn how to quickly start building a PagerDuty app or integration with our latest developer tooling. We’ll showcase some interesting ways in which PagerDuty customers and partners have leveraged our platform to create great experiences for their employees and customers.

2:00pm-2:45pm
2:45PM

Teams work hard to build resilient systems and ensure high availability, but they don’t always see the impact this has on those supporting these services. We praise teams and individuals for going the extra mile or solving incidents while on vacation. We label these people rockstars when things go wrong. We take time to conduct a post-incident retrospective, yet we don’t ask the problem-solver how they are doing and whether they need time to recover. You can only give 110% for so long before you burnout.

2:45pm-3:30pm

The stakes of delivering reliable digital experiences grow exponentially by the day, creating significant burdens and stress for those on-call. In this session, you will hear from diverse IT practitioners and leaders across different industries on how their teams have reimagined on-call to reduce burden on teams while also better servicing customers.

2:45pm-3:30pm

Organizations are increasingly adopting microservices architectures and making teams wholly responsible for the lifecycle of their services, from inception through to operation. However, this creates new challenges: It’s hard to know how “good” services are before they are deployed into production (or what “good” even looks like), as well as measure the potential impact of new services on the whole system. Furthermore, with potentially hundreds or thousands of services, things will inevitably go wrong. When they do, how do teams quickly understand who owns what? And more importantly, what are the services’ real-time dependencies, which could reveal the root of the problem? Join us as we discuss these and other aspects of modern service ownership.

2:45pm-3:30pm
4:00PM
General Session - Andre Iguodala, PD.org, and more
5:30PM
Cocktail Hour
6:30PM
Customer Appreciation
Day 3, September 25
8:00AM
Breakfast
Expo Hall Open
Registration Open
9:30AM
General Session - Chris Bertish, Ecosystem Product Enhancements, and Partner Keynote
12:00PM
Lunch
12:30PM
Chaos Engineering Workshop
1:30PM

Check back soon for more session details!

1:30pm-2:15pm

Whether it’s delighting a customer or finding a security risk, seconds—not hours or minutes— matter. Experiences can go viral, which means the ability to take action in real time is relevant across nearly any scenario imaginable. Any digital signal can be translated into real-time context and action, and adopting real-time response across the organization is critical for success and survival. Hear how leaders use PagerDuty to help their teams master real-time response across use cases like MarketingOps and FinOps.

1:30pm-2:15pm

In this session, we'll outline how PagerDuty and StackDriver can help teams add real-time operations to their cloud-based applications and infrastructure.

1:30pm-2:15pm

Managing all of the signals coming into a large organization has become increasingly difficult in today’s global, fast-changing world. Teams can become easily overwhelmed with noise or have something slip through the cracks. The traditional ways of handling operational telemetry are not suited to the needs of a large organization that must distribute responsibility and empower teams to make fast, local decisions to serve their customers.

PagerDuty Event Intelligence was launched to help customers aggregate and make sense of all their operational events, suppress distracting noise, and drive the right response in the moments that matter. In this session we’ll hear how customers leverage Event Intelligence in their organization and provide a deep dive into the future of this product.

1:30pm-2:15pm
2:45PM

Check back soon for more session details!

2:45pm-3:30pm

Adopting and implementing a successful DevSecOps culture can seem like an insurmountable challenge for many teams. In this round-table session, PagerDuty and some of our key DevSecOps ecosystem partners will discuss which cultural and technical elements are essential when making the shift to DevSecOps.

2:45pm-3:30pm

Managing real-time work is about more than going on-call, and the way we manage this work can have outsized impacts on business outcomes. PagerDuty Analytics and Visibility can help you empower everyone in your organization to use business impact to drive decisions that lead to improvement. In this session, you’ll learn how customers leverage business impact insights to help them understand and manage real-time work, as well as how you can leverage the PagerDuty Platform for better business outcomes in your organization.

2:45pm-3:30pm
3:45PM

DevOps transformation is crucial to modernizing both business and technology to create fully aligned teams that increase the speed of delivering successful business outcomes. But it’s far easier said than done, especially at large enterprises with entrenched processes, cultures, and tooling. Learn best practices from leading enterprises on unifying development and operations to improve agility and collaboration across the entire software delivery lifecycle. 

3:45pm-4:30pm
4:45PM

Major incidents strike at the most inopportune times, leaving teams scrambling to coordinate the proper business and technical response needed to minimize impact to the business. In this session, you will learn how to improve the automation and orchestration of incidents with PagerDuty Modern Incident Response and new collaboration integrations. Automate your incident processes through your mobile device, the PagerDuty web application, and Slack to keep stakeholders up-to-date and technical responders focused on restoring service. We will also cover new feature updates in Modern Incident Response, along with industry best practices around running major incident response.

4:45pm-5:30pm
5:30PM
Closing Cocktail Reception
This agenda is subject to change. Please check back for ongoing updates on new speakers and activities.

Summit 2019 Agenda

Choose Your Journey

In addition to the general session keynotes, you’ll have four different tracks to choose from. Each track features insights from knowledgeable subject matter experts on how you can optimize your tools, people, and processes to effectively equip your organization on its real-time operations journey.
Business Value
Deep dive into new ways to adopt PagerDuty across the organization to drive more business value.
Ecosystem
Explore how you can leverage your existing tools by integrating them with PagerDuty to optimize your existing technology investments.
Innovation
Get the in-depth, inside scoop on PagerDuty's newest capabilities to help you get the most out of our multi-product platform.
Best Practices
Learn from technical experts and thought leaders on the latest in DevOps and the how-to's of digital transformation.