In an always-on world, organizations have to deliver the best digital experiences to satisfy their customers. At Summit19, you’ll hear from  keynote speakers, including our own CEO Jennifer Tejada, on how embracing real-time operations can drive companies’ agility and innovation.

In addition to the general session keynotes, you’ll have four different tracks to choose from. Each track features insights from knowledgeable subject matter experts on how you can optimize your tools, people, and processes to effectively equip your organization on its real-time operations journey.


Learn from technical experts and thought leaders on the latest in DevOps and the how-to’s of digital transformation.
PagerDuty Innovation
Get the in-depth, inside scoop on PagerDuty’s newest capabilities to help you get the most out of our multi-product platform.
Explore how you can leverage your existing tools by integrating them with PagerDuty to optimize your existing technology investments.
Business Value 
Deep dive into new ways to adopt PagerDuty across the organization to drive more business value.
This agenda is subject to change. Please check back for ongoing updates on new speakers and activities.

Summit 2019 Agenda

Monday, September 23, 2019
9:30 AM - 4:00 PM
PDU: Managing Incident Response Teams
PDU: Mastering Digital Services
PDU: Mitigating Business Disruption
3:00 PM - 4:30 PM
Walking Tour of the Tenderloin with Code Tenderloin Founder Del Seymour
4:30 PM - 7:00 PM
7:00 PM - 9:00 PM
Welcome Reception in Expo Hall
Tuesday, September 24, 2019
8:00 AM - 6:00 PM
Registration Open
8:00 AM - 6:30 PM
Expo Hall Open
9:30 AM - 10:30 AM
Opening Keynote
10:30 AM - 11:00 AM
Morning Networking Break in Expo Hall + Lightning Talks
11:00 AM - 11:45 AM
The Road to Real Time: Product Keynote
11:45 AM - 12:15 PM
CIO Panel: Digital Transformation and Innovation
12:15 PM - 12:30 PM
PagerDuty Summit Awards Ceremony (Community and Partner)
12:30 PM - 2:00 PM
Lunch: Birds of a Feather
Lunch in Expo Hall + Lightning Talks
2:00 PM - 2:45 PM
Best Practices: SRE Practices - Alerting and Incident Response
Business Value Track: The Role of Diversity in Driving Digital Transformation and the Customer Experience
Ecosystem Track: Modernize your Digital Operations with Pager Duty & Sumo Logic
Innovation Track: Delivering in the Moments that Matter with Event Intelligence
2:45 PM - 3:15 PM
Innovation Track: Automate Incident Response Lifecycle with Business-wide Orchestration
2:45 PM - 3:30 PM
Best Practices: Putting Machine Learning Models into Production
Business Value Track: Improving Customer Experience Without Burning Out
Ecosystem Track: Build It, Own It, Secure It - DevSecOps Roundtable
3:30 PM - 4:00 PM
Afternoon Networking Break in Expo Hall + Lightning Talks
4:00 PM - 4:30 PM
General Session - Andre Iguodala + Jennifer Tejada Fireside Chat
4:30 PM - 5:00 PM
General Session - PagerDuty.org
5:00 PM - 5:30 PM
Closing General Session: Evolving Cloud Security with Vault
5:30 PM - 6:30 PM
Cocktail Hour In Expo Hall
Volunteer Activity: Kit-Making for Code Tenderloin Participants
6:30 PM - 10:00 PM
Customer Appreciation Party
Wednesday, September 25, 2019
8:00 AM - 5:30 PM
Expo Hall Open
8:00 AM - 6:00 PM
Registration Open
9:30 AM - 10:45 AM
Limitless! The SUP Crossing Story - Chris Bertish
10:45 AM - 11:15 AM
Morning Networking Break in Expo Hall + Lightning Talks
11:15 AM - 12:00 PM
Ecosystem Keynote: Innovation in Digital Operations with the Power of the Ecosystem
12:00 PM - 1:30 PM
Lunch in Expo Hall + Lightning Talks
Lunch: Reflections - The influence of diverse talent on technology
Lunch Workshop: Chaos Engineering
1:30 PM - 2:15 PM
Best Practices Track: Recognizing and Recovering from Burnout
Business Value Track: The Business Impact of HybridOps
Ecosystem Track: Working Where You Are - Slack and PagerDuty for Real-Time Operations
Innovation Track: Developing on PagerDuty: Building Experiences to Leverage PagerDuty’s Operational Data
2:15 PM - 3:00 PM
Best Practices Track: Getting Comfortable with Production to Improve Your Life in Dev
Business Value: How Nonprofits are Driving Value with Real-Time Operations Management
Ecosystem Track: Building Great Customer Experience With Zendesk and PagerDuty
Innovation Track: The Business Impact of Real-Time Work - using PagerDuty to understand, manage, and improve business outcomes from digital operations
3:00 PM - 3:30 PM
Afternoon Networking Break in Expo Hall
3:30 PM - 4:15 PM
Business Value Track: DevOps Transformation at Scale for Better Business Outcomes
Ecosystem Track: Driving Real-Time Security and Compliance Responses Across your Entire AWS Ecosystem
Innovation Track: Modern Service Ownership with PagerDuty
Innovation Track: Optimize Your Real-Time Work and Give the Gift of Time to Your Teams
3:30 PM - 5:00 PM
The Journey Matters: A design thinking workshop
4:15 PM - 5:00 PM
Best Practices Track: Best Practices to Kickstart Your Chaos Engineering Journey
Business Value Track: The Power of Real-Time Response Across Use Cases
Ecosystem Track: Hybrid and multi-cloud monitoring and incident response with Stackdriver and PagerDuty