This course is suitable for all current and potential PagerDuty users. This is an optional precursor for those who want basic, foundational knowledge of the platform to supplement the remainder of the PagerDuty University Day and not required to complete any PagerDuty University tracks or certification.

Whether you have just signed up with PagerDuty or are looking for a quick refresher, our 101 course offers the necessary basics along with our latest and greatest functionalities. Customers who have recently purchased PagerDuty, new users who have recently been added to PagerDuty, and those who are trialling our product, can all learn how to properly set up their PagerDuty account, respond to incidents, and see if their account is following best practices. 

After completing this course, you will be able to:

• Properly configure services, escalation policies, and schedules in accordance to your organization’s workflows
• Efficiently triage incidents with other responders to reduce incident duration and disruption to customers 
• Manage incidents throughout each point in their lifecycle, from signal detection to resolution and postmortem

This course is suitable for Managers, Team Leads, Admins and Business Leaders

Hight IT performance correlates with strong business performance, boosting productivity, and profitability - but is nearly impossible to achieve without undergoing a digital transformation. Before you are ready to deploy a scientific approach to improve performance, it is critical to first understand and develop your team culture. Change management is a strategic process, whether your team follows a DevOps methodology or not. Join this course to learn how to enhance or message the change to a DevOps mindset and get the rest of your team’s buy-in to take your software development to the next level. 

After taking this course, you will be able to: 

• Assess the state of your organization's culture to determine proper next steps for improvement
• Identify the capabilities that drive performance in software delivery and impact organizational performance
• Understand the proper communication and messaging needed to aquire executive and employee buy-in for major cultural process shifts

This course is suitable for Managers, Team Leads and Admins

High performing software development teams are focused on customers and on taking greater ownership of their production stack. The tricky part is teaching these teams how to tackle the operational challenges that come with full-service ownership and migrating to the cloud. In this workshop, you'll learn how to implement a model where development teams are both empowered to own their full stack production deployments and equipped to manage common software lifecycle operational issues in cloud migration like reducing alert fatigue and learning from failures.

After completing this course, you will be able to: 

• Develop a model where software development teams own their production operating stack
• Understand complexities when migrating to the cloud
• Structure services within PagerDuty to support a full service ownership model
• Understand common and alternative service use cases

Digital transformation in the enterprise often stalls due to conflicting objectives, reinforced by tools that are built for only one operating model. Rather than continue the conflict over operating models and tools, leading enterprise organizations take a HybridOps approach to accelerate digital transformation by meeting teams where they are today and using open platforms to bridge the communications gap. By integrating with the tools that already exist in your organization, learn how you can improve operations by democratizing access to data and measuring outcomes, not outputs. 

After taking this course, you will be able to: 

• Keep ITOps communicating with DevOps teams by using shared data, both during day-to-day operations and when something goes wrong
• Help teams incrementally and continuously improve their operations using common metrics, regardless of their operating model
• Aid in transforming your organization by providing enterprise-wide visibility into digital operations, helping business leaders prioritize investments in technology and people

This course is suitable for all current and potential PagerDuty users. This is an optional precursor for those who want basic, foundational knowledge of the platform to supplement the remainder of the PagerDuty University Day and not required to complete any PagerDuty University tracks or certification.

Whether you have just signed up with PagerDuty or are looking for a quick refresher, our 101 course offers the necessary basics along with our latest and greatest functionalities. Customers who have recently purchased PagerDuty, new users who have recently been added to PagerDuty, and those who are trialling our product, can all learn how to properly set up their PagerDuty account, respond to incidents, and see if their account is following best practices. 

After completing this course, you will be able to:

• Properly configure services, escalation policies, and schedules in accordance to your organization’s workflows
• Efficiently triage incidents with other responders to reduce incident duration and disruption to customers 
• Manage incidents throughout each point in their lifecycle, from signal detection to resolution and postmortem

This course is suitable for Managers and Team Leads

A deep dive into owning operational team processes, this course explores different use cases supported by schedules and escalation policy combinations and how to implement them according to industry best practices. Ensure only the right responders get notified at exactly the right time, reducing mean time to resolve incidents along with responder alert fatigue.

After completing this course, you will be able to: 

• Build, update and customize both basic and complex on-call schedules to your team's preferences both in the Web UI and Mobile App
• Create schedule overrides when out of offices occur
• Build effective multi-level Escalation Policies to ensure no incident is missed

This course is suitable for Managers, Team Leads and Responders

Sending alerts to PagerDuty is easy - the real challenge is separating signal from noise and creating actionable  insights from your data. Information overload is all too common, and can convolute the true patterns happening in your systems, skew your data, and overwhelm responders. Our Event Intelligence functionalities filter and combat noise so that you can focus on evaluating and taking action on the most important data. Learn how to apply both machine learning and rule-based approaches to organize related issues across complex systems into a single incident, reducing noise and centralized context to speed triage.

After completing this course, you will be able to: 

• Optimize the way you architect your services and fine tune them according to suggested practices
• Automate routing, suppression, notifications, and other behaviors programmatically based on incoming data from 300+ tools
• Reduce the impact of unplanned work by giving adjacent teams context and visibility

This course is suitable for all current and potential PagerDuty users

Reflecting and reviewing an incident after it has concluded is an integral part of the resolution process, and as such has been embedded into the platform for a holistic view of every incident's lifecycle. PagerDuty Analytics uses human and machine response data to create modern operational insights that can be used to drive process maturity and better business outcomes. Business and operational leaders can make smarter, real-time decisions with a holistic view of machine data, services, teams, and corresponding incident actions. With data perspectives unique to a digital operations platform, PagerDuty Analytics surfaces modern digital metrics that go far beyond MTTA and MTTR. 

After completing this course, you will be able to: 

• Navigate through PagerDuty Analytics to create personalized dashboards for the metrics your organization values
• Leverage peer best practices, industry benchmarks, and machine learning to improve operational maturity over time
• Drive operational metrics and KPIs to gain cross-organizational alignment and realize better business outcomes